Ongoing Maintenance & Support
Feature sprints, design iterations, bug fixes, monitoring, and growth roadmaps — so your store keeps improving after launch.
What’s Included
Feature Sprints
- New sections & page templates
- Custom PDP/PLP enhancements
- Navigation & search upgrades
Maintenance & Fixes
- Theme updates & dependency care
- Bug fixes & browser QA
- Checkout & payment reliability
Monitoring & Insights
- Analytics & error tracking
- Performance & uptime checks
- Monthly progress reports
SLAs & Communication
24–48h
Typical response time (Mon–Fri ET)
Critical: Same-Day
P0 outages & checkout failures
Weekly
Status updates & next sprint plan
How We Work
Ticketing via your tool or ours, async first, bi-weekly sprint cadence, clear acceptance criteria.
What We Track
Cycle time, defect rate, page speed, and key conversion KPIs connected to each sprint.
Packages
Essential
$1,500 / mo
- Full technical audit
- Fix crawl/index issues
- Report & recommendations
Growth
$3,500 / mo
- Up to 28 hours / month
- Feature sprints + CRO items
- Priority support & weekly sync
Enterprise
Custom
- Dedicated pod & on-call window
- SLAs tailored to your ops
- Roadmap ownership
FAQs
Can hours roll over?
To keep momentum, hours don’t roll month to month. We can right-size your tier before each cycle.
Which platforms are covered?
Shopify, BigCommerce, custom headless, and key integrations (payments, shipping, analytics, CRM/ERP).
How do we request work?
Create tickets with acceptance criteria; we estimate, prioritize together, and schedule in the next sprint.
Want a steady stream of improvements?
Keep your store fast, stable, and converting with a dedicated support pod.